Client Assistance Program (CAP)

• The Client Assistance Program (CAP) provides information and assistance for people with disabilities and their families who are involved in vocational rehabilitation and independent living services. 
• Disability Rights Florida administers the CAP in a manner that empowers people with disabilities to fully understand and exercise their rights to services.
• CAP strives to ensure that people with disabilities are allowed to make informed choices throughout the vocational rehabilitation and independent living process and are treated with dignity and respect. 
• The Client Assistance Program was established under the federal Rehabilitation Act of 1973, as amended by the Workforce Innovation and Opportunity Act (WIOA) of 2014. 
• It is a confidential program offered at no cost to you.

When Should I Contact CAP?

When the application process is delayed, or you:

• Have been denied eligibility and disagree with the reason for the denial
• Need assistance with navigating the rehabilitation process
• Are at least 14 years old and need guidance for transitional planning
• Need help understanding your rights and responsibilities
• Need assistance in resolving issues or disagreements
• Need representation in the appeals process; supervisory reconsiderations, administrative reviews, mediations, and administrative hearings
• Need technical assistance for self-advocacy
• Want information about employment under Title I of the Americans with Disabilities Act (ADA)

Success Stories

Christopher's Story 

Christopher encountered barriers when his VRC would not agree to Christopher’s job goal or help him create a plan to become an anesthesiologist. He reached out to us for assistance, and we helped him make a meaningful academic and employment plan.

Read Bringing Much-Needed Disability Representation to our Healthcare Settings. 

James's Story

Our staff helped James receive the funding and supports he needed to get his business started. Read: Employment Aspirations Become Reality.