The Americans with Disabilities Act (ADA) of 1990 helps to protect the civil rights of individuals with disabilities, including the right to accessible and equal access to transportation.  The following information provides a brief overview of various modes of transportation and provides links and resources for additional information.

Fixed Route/Paratransit

For individuals who rely on public transportation, the ADA requires public transit systems be accessible” to individuals with disabilities. This means an individual with a disability is able to get to a bus stop, board the bus and travel to his/her destination successfully.   The ADA requires public transit entities, which provide fixed-route bus or rail services, also provide “complementary paratransit” services to individuals with disabilities who cannot, because of their disability, access the fixed-route system.   Individuals with disabilities must apply and be determined eligible for ADA paratransit services. The eligibility determination process for ADA complementary paratransit is developed by the transit system in consultation with the local community. 


The Agency for Health Care Administration (AHCA), the administrator for Florida’s Medicaid program, oversees the services provided through Medicaid, which also includes transportation to medical appointments.    

Complaints can be filed online at the Agency for Health Care Administration 

Commission for the Transportation Disadvantaged

The State of Florida’s Commission for the Transportation Disadvantaged (CTD) is an independent commission housed administratively within the Florida Department of Transportation.  Their mission is to ensure the availability of efficient, cost-effective, and quality transportation services for persons who are transportation disadvantaged. Transportation disadvantaged are those who cannot obtain their own transportation due to a disability, age, or income.

Motor Coaches

With a 48 hours advance notice, the ADA requires all motor coach companies to provide services in an accessible vehicle to individuals with disabilities.  A motor coach is also known as an “Over-the-Road Bus-(OTRB)”.  A motor coach or OTRB differs from a fixed route (city) bus by its design as it typically has an elevated passenger deck located above a baggage compartment. 

To obtain additional information on motor coaches, read Getting on Board: Facts for Customers of Motorcoach Service

Complaints with OTRB service should be directed to the Disability Rights Section of the U.S. Department of Justice at 1-800-514-0301(voice), (800)514-0383 (TTY), or on the Internet at this Web address of U.S. Department of Justice. The instructions for filing a complaint may be found at The U.S. Department of Justice.

Demand Responsive Transportation (Taxis, Uber, Lyft, etc.)

Demand Responsive Transportation services provided by taxis, Uber, Lyft, etc. cannot discriminate against an individual person with a disability. For example, if a customer has a service animal, the driver must allow the service dog into their vehicle. If a customer uses a mobility device which can be stowed in the car, this is an accommodation which must occur.

Federal Transit Administration

The Federal Transit Administration (FTA) helps to ensure that public transportation systems provide accessible transportation services for individuals with disabilities.  For general information visit the FTA website. To contact the FTA Headquarters in Washington DC, please call (202) 366-4043or to contact Region 4 which includes the State of Florida call (404) 562-3500. 

Rental Cars

Under Title III of the ADA, car rental companies must make cars with hand controls available upon advance request.  As advance notice varies depending on the company, size, location, it is important to contact the car rental agency as soon as it is known hand controls will be needed.

Air Travel

The Department of Transportation regulation and implementation of the Air Carrier Access Act prohibits disability discrimination in airline services and travel. For detailed Air Travel information.

Passengers with disabilities, know your rights

The U.S. Department of Transportation’s Office of Aviation Enforcement and Proceedings Aviation - Consumer Protection Division accepts complaints pertaining to airline/consumer matters and maintains public information on aviation matters. 

The Transportation Security Administration (TSA) strives to provide the highest level of security while ensuring that all passengers are treated with dignity and respect. To that end, TSA launched TSA Cares, a new helpline number designed to assist travelers with disabilities and medical conditions.